HELP&FAQ
▼About orders and delivery
Q. I did not receive an order completion email. Have you placed your order?
A. If your order is successfully completed, we will send an "Order Completion Email (automatically sent)" to the email address you used when placing your order. If you do not receive the email, please check your junk mail box. We also recommend that you enable the email address below to receive emails in advance.
Automatic sending email address: info@chi-rho.jp
*It may take some time to send the email.
Q.Can I change the size or color after completing the order?
A.Due to the specifications of the ordering system, it is not possible to change the details of an order once it has been confirmed. Please note that we cannot accept cancellations of orders due to customer circumstances.
Q.Can I cancel my order?
A. Please note that we cannot accept cancellations of orders due to customer convenience.
Q.Can I send different ordered items together?
A.Due to the specifications of the ordering system, products are shipped by order number. Items with different order numbers cannot be sent together. Please note.
Q.Please tell me about delivery.
A.Please see " SHIPPING POLICY ".
Q.Can I change the shipping address after the order is confirmed?
A. It is possible to change the shipping address before the product is shipped. Please write your changed shipping address information as shown below and contact us using the inquiry form.
----------------------------
Order number:
name:
post code:
Address after change:
----------------------------
*We cannot accept changes if the product is still in the process of being shipped.
*Please check the delivery company and invoice number (tracking number) listed in the order completion email and request a change of delivery address to the delivery company's sales office.
▼About payment
Q.Please tell me about the payment method.
A. You can pay by credit card. Please see below for each payment method.
·credit card
VISA / Master card / AMEX are accepted.
・Apple Pay
・Google Pay
Q.When will payment occur?
A. Billing will occur after your order is confirmed.
Q. Is it possible to change the payment method after completing the order?
A.Due to the specifications of the ordering system, it is not possible to change the payment method once confirmed. Thank you for your understanding.
Q. An error occurred when selecting a credit card.
A. If the payment is not completed and an error occurs, the following may be the cause:
- There is an error in the card information registration (card number, security code, etc.)
-Card has expired
・Payment refusal by credit card company
*Onegramchang cannot identify the cause, so please contact your credit card company for details.
▼About returns and exchanges
Q.Can I return or exchange the product?
A.Please see " REFUND POLICY ".